ROBINS AIR FORCE BASE, Ga. -- Due to Coronavirus Disease 2019, the Department of Defense has taken actions to reduce visits to DoD identification card offices for basic actions such as renewal of expiring credentials, reissuing of dependents or retiree ID cards, and reissuing of an ID or common access cards for name or rank changes. These changes will remain in effect until Sept. 30.
The Secretaries of the military departments and the director of the Defense Logistics Agency may accept a DoD Common Access Card or Uniformed Services ID card, such as those issued to dependents or retirees, for installation access after the expiration date printed on the credential.
The printed expiration date on a qualifying ID card must be Jan. 1, 2020, or later, and for CACs it can be April 16, 2020, or later, with working credentials in order to use the card for entry onto the installation.
Prior to a member’s CAC expiration, members can now extend the length of their current certificates. The CAC will physically appear to be expired but will still be functional with extended certificates. Once COVID-19 restrictions no longer apply, members must schedule an appointment with their ID card office via RAPIDS Appointment Scheduler to be issued a new/ fully compliant CAC at https://rapids-appointments.dmdc.osd.mil/default.aspx.
If your credentials to your CAC or Volunteer Logical Access cards are within 30 days of expiration, you can update the certificates through ID Card Office Online at https://www.dmdc.osd.mil/self_service.
For in-depth information on CAC and ID card processes during the COVID-19 pandemic, visit https://www.cac.mil/Coronavirus.
Questions for DOD ID replacement should be directed to the 78th FSS Military Personnel Section DEERS and ID Card Office: (478) 327-5666, option 1.
The 78th Force Support Squadron Military Personnel Flight is still in short supply of dependent ID card stock. In the interim, any dependents that have an expiring or expired dependent ID card should call the DEERS office (Bldg. 767), and request to have a DD Form 1172-2, Application for Identification Card/DEERS Enrollment, printed. The technician will annotate the DD Form 1172-2 stating that the dependent ID card stock is not available and the DD Form 1172-2 verifies the dependent’s DEERS enrollment and eligibility. This applies to dependent ID cards that have expired before Jan. 1, 2020.
Hours of Operation for the 78th Air Base Wing Communications Focal Point, located in Bldg. 228, have changed to 7 a.m. to 4:30 p.m. by appointment only. Please make appointments by a phone number listed below or e-mail, RobinsCFP@us.af.mil.
Additionally:
- Out-processing tasks will be processed via phone only.
- If your user account is locked, call (478) 926-4357.
- If your CAC is blocked call (478) 926-8100
- For ADM or SIPR token issues, submit a remedy ticket.
- For SIPR or ADM token turn-in, call (478) 926-8100.