ARNOLD AIR FORCE BASE, Tenn. -- Editor’s note: The Team AEDC Frontlines series is a recurring feature that puts the spotlight on some of the members of Team AEDC on the “frontlines” supporting our mission, people and families during the COVID-19 crisis.
Ginger Dyer is a Lead Emergency Communication Center Operator with Arnold Air Force Base Fire and Emergency Services. Dyer’s responsibilities include answering emergency and non-emergency calls on 911 and administrative phone lines; dispatching Arnold Fire Department and EMS personnel to fire and medical emergencies; monitoring the fire alarm reporting system; entering work tickets for problem fire alarm systems on base; maintaining tracking of confined space entries, building and service outages, flame permits and munitions on or entering base; training new hires; and adhering to a working knowledge of Standard Operating Procedures and performing to Arnold AFB and Arnold Fire Department standards.
Dyer, who has been at Arnold for six years, is among the members of Team AEDC who have continued to work on base throughout the Operationally Urgent posture and the phased Return to Full Force now in place as a result of the COVID-19 pandemic. Dyer’s duties have not changed since this posture took effect in early April, but she said there have been times FES staff members were required to pull extra shifts due to travel restrictions placed on the Arnold gate entry at the onset of the pandemic. Touchpoint cleaning has increased in the dispatchers’ work area along with increased situational awareness and social distancing.
“I feel we provide a vital service to Arnold and also to the surrounding communities in the event of mutual aid assistance. We strive to be professional and courteous no matter the HPCON (Health Protection Condition) or FPCON (Force Protection Condition), as we are an essential service required at all times.”
Ginger, thank you for all you do for Team AEDC!