AEDC Visitor Center ID services unavailable due to upgrade Published April 26, 2013 By Raquel March AEDC/PA ARNOLD AIR FORCE BASE, Tenn. -- The AEDC Visitor Center's Defense Enrollment Eligibility Reporting System (DEERS) and Real-Time Automated Personnel Identification System (RAPIDS) service will be unavailable May 20-21 due to hardware upgrades. The Visitor Center will not be able to issue a Common Access Card (CAC) or military identification (ID) for AEDC personnel, active duty, retirees, family members, Guard and Reserve. AEDC personnel needing an ID card or a CAC should make arrangements before the upgrade dates. Non-AEDC personnel may contact the visitor center at 454-5453 to obtain a list of other military ID service facilities that may be able to provide ID services during the upgrade. The DEERS/RAPIDS are operational programs in support of resources and benefits management, critical defense missions, the Uniformed Services Identification Card program and awareness regarding benefits to which uniformed services personnel and their family members are entitled. DEERS is a computerized database for United States Service members, retirees, dependents, DOD active contractors and others worldwide who are entitled to Public Key Infrastructure and TRICARE eligibility. DEERS is used in the RAPIDS to issue the definitive credential within DOD for obtaining a CAC. AEDC's Visitor Center provides military ID services and base entry services to AEDC personnel as well as area military, retirees, family members and other base visitors.